FAQs

We have listed a number of common questions on this page. Hopefully you will find the answer to your question here but if not then do feel free to contact us by completing our contact form.

Bookings (2)

How do I make a booking?

You can make a booking either by phone or using our online booking system. All the details can be found on our home page.

How many people can you take in one journey?

We have vehicles available for up to 11 people. View our fleet for more details.

Lost Property (1)

I left something in the Taxi, how do I get it back?

If you have left something the chances are the driver will have kept it safe for you. Give us a call or use our contact form and we will arrange a convenient time for you to collect it.

Complaints (2)

What do I do if I have a complaint?

In the case of serious complaints, or if your have concerns about criminal activity you should contact the NZ Police. Otherwise, it is recommended you make your complaint directly to our company who will investigate your complaint and we will report back to you with our findings. We are required by law to keep a Complaints Register which is available for inspection by the Land Transport New Zealand (LTNZ). You can email your complaint to admin@paraparaumutaxis.co.nz or fill in our contact form.

What if I am not satisfied with the outcome of my complaint?

If you are not satisfied with the result of the company’s internal investigation, you may make your complaint to the Compliance Section of the LTNZ by calling 0800 699 000, and you will be given contact details for a Compliance Officer in your area.
The Compliance Office or the NZ Police will provide details to you of the process that will be followed.